Welcome
Bespoke Mystery Shopping - Tailored to your Company.
Mystery shopping is only
as good as the person doing
the shopping.
How we can help
Mystery Shopping audits can help a business gain insight into the customer experience and identify areas for improvement and increased sales performance.
Understanding customer needs and problems is crucial for the success of any public-facing business.
Our audits involve a trained auditor posing as a customer to evaluate the quality of customer service, product knowledge, and other factors that contribute to the customer experience. The information gathered during these audits can be used to make changes and improve overall customer satisfaction
How we do it
Mystery Audits
Location Report Visits
Location Report Visits
Mystery audits can be carried out through a variety of covert and recorded techniques to directly evaluate the customer experience. The process is tailored to the specific needs and challenges of the business being evaluated.
Location Report Visits
Location Report Visits
Location Report Visits
An auditor visits the business location and provides feedback on the entire customer experience. These are written reports about the experience and feedback on any recommended improvements.
Covert Video Visits
Location Report Visits
Selecting the Right People
An auditor visits the location and video records interactions between staff and customers to identify any issues with interaction, compliance and sales techniques.
We used state of the art covert recording devices in 4K.
Selecting the Right People
Selecting the Right People
Without the correct skillset, an auditor would soon be found out - we train and ensure our staff have industry knowledge through role-play and sales calls scenarios.
Compiling the Data
After the visits have been completed, the data and video files are collated and analysed by our team.
Report the Findings
Then data and videos are uploaded behind passwords to be reviewed by your team. You can evaluate the results and decide on improvements if necessary.